Executive Portfolio
Enterprise Growth & Customer Experience Executive
20+ years partnering with CEOs and boards to turn customer experience into a driver of sustainable enterprise growth \u2014 across hospitality, sports, entertainment, media, and technology.
Summary
Enterprise commercial executive with more than 20 years of experience helping global organizations transform customer experiences into sustainable business growth. Recognized for leading enterprise transformation at the intersection of commercial strategy, customer experience, marketing, AI, digital innovation, and organizational leadership.
A trusted advisor to CEOs and executive leadership teams, partnering with many of the world's leading hospitality, sports, entertainment, media, and technology organizations to modernize customer engagement, strengthen commercial performance, and unlock new sources of growth.
Experience
Leads a $300M portfolio, partnering with CEOs and executive teams to accelerate enterprise growth and digital transformation across global hospitality, sports, media, and entertainment organizations.
Held P&L responsibility for Thoughtworks' largest North American business (~$250M revenue), leading multidisciplinary teams across consulting, sales, technology, and delivery.
Reimagined the global marketing organization for a $750M technology company \u2014 its first integrated GTM strategy, Voice of the Customer program, and global operating model.
Led global consulting engagements in enterprise growth strategy, commercial transformation, and operating model design for Fortune 500 organizations.
Built foundational experience advising senior executives on enterprise strategy, business transformation, and operational performance improvement.
Executive Leadership
Building enterprise growth strategies that connect customer experience with commercial performance.
Aligning marketing, technology, operations, finance, and product around shared business objectives.
Developing high-performing leadership teams and cultivating future executive talent.
Leveraging AI, data, and emerging technologies to create more personalized, connected experiences.
Creating trusted relationships with Boards, CEOs, executive teams, and strategic partners.
Leading organizations through growth and change with a focus on culture, execution, and outcomes.
Executive Value Proposition
Customer experience is a business strategy\u2014not simply a marketing initiative.
Commercial growth is created when every function is aligned around customer value.
Technology, AI, and data are most powerful when they enable more human, personalized experiences.
Sustainable transformation requires organizational alignment, cultural adoption, and disciplined execution\u2014not technology alone.
Great brands are built through consistently delivering experiences that customers choose to return to and recommend.
Education & Executive Development